FAQs
Everything you need to know about your fruit, your order and what happens after it arrives.
Can’t find what you’re looking for? Send us a message and we’ll be happy to help.
Shipping & Returns
Everything you need to know about receiving your fruit.
When will my order ship and arrive?
We ship Monday through Thursday via UPS or FedEx. Once dispatched, your fruit is expected to arrive within 48 hours, so you can enjoy it as fresh as possible.
Shipping is included in the price, with no additional delivery fees at checkout. You'll receive a tracking link by email as soon as your order ships.
Delivery times are estimates and may vary depending on your location.
What if my fruit arrives damaged?
Contact us within 24 hours of delivery at info@fruitswithseeds.com with your order number and clear photos. We’ll arrange a replacement or store credit where applicable. Natural variations in appearance are not considered damage.
Can I return fresh fruit?
Because our products are fresh and perishable, they cannot be returned like standard retail products.
If there is a problem with your order, contact us directly so our team can review it with you.
Orders
Questions about placing, changing or receiving an order.
Can I change my order after placing it?
If your order has not yet been prepared or shipped, we may be able to help.
Contact us as soon as possible with your order number and the change you would like to make.
Can I cancel my order?
Please contact us as soon as possible.
If your order has not yet entered preparation or shipping, we’ll let you know what options are available.
How can I track my order?
Once your order ships, you’ll receive tracking information using the contact details provided at checkout.
Use the tracking link to follow your delivery.
What if I entered the wrong shipping address?
Contact us immediately with your order number and the correct address.
If the order has not yet shipped, we’ll do our best to update it. Once a parcel is with the carrier, changes may no longer be possible.
Products
Everything you need to know about our fruit and boxes.
Will my fruit arrive ready to eat?
Not always and that’s intentional.
Some fruits may arrive firm so they can finish ripening naturally at home. Ripening times vary by fruit, so visit our Ripening Guide to learn what to look for and when your fruit is ready.
Why does my fruit look different from the photos?
Because it’s real fruit.
Size, shape, color and skin appearance naturally vary depending on the variety, season and harvest. These differences are normal and part of what makes each fruit unique.
What’s the difference between Medium and Large boxes?
Our box sizes are based on total fruit weight:
Medium — 5–7 lb
Large — 14–16 lb
The number of individual fruits inside each box can vary naturally depending on their size and weight.
Where does your fruit come from?
We source primarily from South Florida, Jamaica, Grenada and other tropical growing regions, following seasonal harvests.
Why does supermarket tropical fruit sometimes fail to ripen properly?
Many tropical fruits sold in supermarkets are harvested before reaching the physiological maturity needed to develop their sweetness, aroma and creamy or juicy texture associated with a properly matured fruit. In some cases, the flesh remains hard, rubbery, fibrous or bland. Other fruits may begin deteriorating before ever reaching their ideal eating quality.
At Fruits with Seeds, we believe great flavour begins long before a fruit reaches your home. Harvest maturity, careful handling and understanding when each variety is ready to eat all matter. That’s why we place such importance on sourcing and helping our customers recognise the signs of proper ripeness.